3J Super Privacy Policy – Malaysian Player Data Protection

3J Super collects various categories of personal information when you use our platform. This collection is necessary to enable us to provide a safe, compliant, and high-quality service to all members in Malaysia.

1.1 Information You Provide Directly. This is information you enter directly during the registration process, identity verification (KYC), or when communicating with our support team:

• Full name as per official identification document
• Identity card number (MyKad) or passport number
• An active Malaysian mobile phone number
• Email address
• Date of birth (for 18+ age verification)
• Malaysian residential address
• Bank account or e-wallet information (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX) for deposit and withdrawal purposes
• Copies of identification documents and proof of address when KYC is required

1.2 Automatically Collected Information. When you use the platform 3J Super, our systems automatically record certain technical information:

• Your device's IP address
• Browser type and operating system version
• Device type (mobile, tablet, desktop) and model
• Pages visited and time spent on each page
• Login and logout session records
• A complete record of all deposit and withdrawal transactions
• Betting history and game activity

1.3 Information from Third-Party Sources. In certain cases — particularly for identity verification and fraud prevention — 3J Super may receive additional information from licensed third-party identity verification service providers in Malaysia, or from relevant regulatory bodies where legal compliance requires it.

All information collected by 3J Super used for legitimate and specific purposes. We do not use your data for unrelated purposes without your consent.

3J Super never uses your data to make automated decisions that materially affect your rights without human oversight. If you have questions about how we use your information for a specific purpose, contact us at support@3jsuper.com.

3J Super does not sell your personal data. However, in the normal course of operating our services, certain categories of third parties may receive limited access to your information for specific purposes.

3.1 Payment Service Providers. When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX, the required transaction information will be shared with the relevant payment provider to process the transaction. These providers have their own privacy policies and security standards that are independent of 3J Super.

3.2 Game Providers. Platform 3J Super uses games from licensed third-party providers such as Pragmatic Play, Evolution Gaming, SA Gaming, and others. To ensure games function correctly, certain session information (such as game ID and associated account balance) may be shared with these providers during an active session. These providers do not receive your full personal identification details.

3.3 Statutory Authorities. 3J Super is required to disclose certain information to Malaysian authorities when mandated by law — including for criminal investigations, court orders, or anti-money laundering (AML) compliance requirements. Such disclosures are made without prior notice to you where the law prohibits such notification.

3.4 Technology and Infrastructure Providers. 3J Super uses cloud computing services and technical infrastructure from internationally accredited providers. These providers may store your data on their servers, but they are bound by strict data processing agreements and are not permitted to use your data for their own purposes.

3J Super continuously invests in security infrastructure to ensure your personal data is protected against unauthorised access, loss, or inadvertent disclosure.

4.1 Technical Security Measures. The following security layers have been implemented by 3J Super:

• Data encryption in transit — 256-bit SSL/TLS for all communications between your device and our servers
• Encryption of stored data — Sensitive data such as banking details and identification numbers are encrypted within our database
• Two-factor authentication (2FA) — Required for logins and large withdrawal amounts
• 24/7 Monitoring — An intrusion detection system operating around the clock to identify suspicious activity
• Internal access controls — Only personnel who require access for their specific duties are permitted to view member personal data
• Regular security audits — Vulnerability assessments and penetration testing conducted periodically by independent parties

4.2 Data Retention Period. 3J Super retains your personal data only for as long as necessary for the stated purpose or as required under Malaysian law:

• Transaction records and identification information for AML compliance: minimum 6 years after the transaction date or account closure
• Active account data: For as long as the account remains active, plus 6 years after closure
• Customer support communication logs: 3 years from the date of interaction
• Anonymised analytics and usage data: Retained indefinitely provided it contains no PII

4.3 Security Breach Response. In the event of a data security breach affecting your personal information, 3J Super will take the following actions:

• Limiting immediate damage and stopping the breach
• Assessing the scope and impact of the breach
• Notifying you via email or SMS within the timeframe stipulated by PDPA
• Reporting to the relevant authorities when required by law
• Taking preventive measures to avoid a recurrence of the breach

Platform 3J Super uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and help us understand how members use our services.

5.1 What Are Cookies? Cookies are small text files stored on your device by your web browser when you visit a website. Cookies do not contain malware and cannot access other files on your device.

5.2 Types of Cookies We Use.

• Essential Cookies — Required for core platform functions such as login session management, security, and language preferences. These cookies cannot be disabled as they are essential to basic operations 3J Super.
• Performance Cookies — Helps us understand how platform pages are used, which pages are visited most frequently, and where users encounter issues. This data is used to improve the overall user experience.
• Functional Cookies — Saves your preferences such as game selections, display settings, and language — so you do not have to reconfigure them each time you log in.
• Analytics Cookies — Helps us analyse platform usage patterns on an aggregated (not individual) basis for product improvement purposes. Analytics data processed by 3J Super does not contain any personally identifiable information.

5.3 Cookie Controls. You may manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the platform 3J Super — including the ability to log in. For browser-specific cookie management instructions, please refer to your browser's documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy commitment of 3J Super, you have certain rights regarding the personal data we hold about you.

6.1 Right of Access. You have the right to request a copy of the personal information we hold about you. This request can be made via live chat or by emailing support@3jsuper.com. We will process requests within 21 days as stipulated by the PDPA.

6.2 Right to Rectification. If any personal information we hold is inaccurate or out of date, you have the right to request a correction. You can update most of your profile information directly in your account settings 3J Super. For corrections that require verification (such as name or date of birth), please contact our support team.

6.3 Right to Withdraw Consent. For data processing that relies on your consent (such as receiving marketing emails), you may withdraw your consent at any time through the notification settings in your account or by contacting us. Withdrawing your consent does not affect the validity of any processing carried out prior to the withdrawal.

6.4 Right to Restrict Processing. In certain circumstances — such as when you dispute the accuracy of your data or object to specific processing — you may request 3J Super to restrict the processing of your data while your request is being investigated.

6.5 Right to Object. You may object to the processing of your personal data for specific purposes, particularly for direct marketing. 3J Super will respect such objections unless there are legitimate grounds that override your interests.

3J Super may send you marketing communications such as the latest promotional updates, exclusive bonus offers, and platform announcements via email or SMS, but only where you have given your consent to receive them.

7.1 Types of Marketing Communications.

• Promotional emails about bonuses and the latest offers 3J Super
• SMS notifications about limited-time promotions and lucky draws
• In-platform notifications about new games and updates
• Account-related emails such as deposit and withdrawal confirmations (these are transactional communications and cannot be unsubscribed from)

7.2 How to Opt Out of Marketing. You may opt out of marketing communications at any time through:

• Click the "Unsubscribe" link found at the bottom of any marketing email from 3J Super
• Update your notification preferences in your account settings
• Contact our support team and request removal from the marketing mailing list

Requests to opt out of marketing communications will be processed within 5 business days. Please note that even after opting out of marketing communications, you will continue to receive important transactional emails related to your account, such as login confirmations, deposit receipts, and security notifications.

8.1 Amendments to the Privacy Policy. 3J Super reserves the right to update or amend this Privacy Policy from time to time to reflect changes in Malaysian legislation, industry practices, or our service operations. You will be notified of significant changes via email or a prominent in-platform notification at least 14 days before they take effect.

After the amendments take effect, continued use of the platform 3J Super will be considered acceptance of the amended Privacy Policy. A version history of this policy is maintained and available upon request.

8.2 Data Protection Officer. 3J Super has appointed an internal officer responsible for ensuring compliance with Malaysia's PDPA and handling all data privacy-related enquiries.

8.3 How to Contact Us. For any enquiries, requests, or complaints relating to this Privacy Policy or how we handle your personal data, you may reach us via:

• Live Chat — Available 24/7 within the platform 3J Super, replies are typically within 2 minutes
• Email — support@3jsuper.com — responded to within 24–48 hours on business days

All privacy-related communications will be handled in either Bahasa Malaysia or English, according to your preference. We are committed to responding to all privacy enquiries professionally and within the stipulated timeframe.